Vendors are responsible for packing and shipping all orders promptly. It is also the vendor’s responsibility to provide the tracking information for all shipped orders. The vendor is responsible for handling all customer service inquiries and responsible for resolving any disputes or returns involving their product. The vendor is responsible for processing returns within thirty (30) days of delivery providing the product meets the return criteria. If the product is opened or defective in any way or the product doesn’t match what the buyer purchased the customer has Ten (10) days to notify the vendor of any issues with the product. If the vendor is notified within the 10-day period, the vendor is responsible for resolving the issue or the vendor is responsible for all return shipping cost for any defective product or incorrect product. The customer can still return the product, but it must be either defective or incorrect within the thirty (30) days of delivery but the customer will be responsible for return shipping costs plus any applicable restocking fee associated with the product.
By Management